Wholesale Policy

Mahjong Studios Wholesale Terms & Conditions 

Effective Date: September 25, 2025 

These terms and conditions ("Agreement") govern the wholesale relationship between the retailer ("Retailer") and Mahjong Studios and apply to all wholesale orders unless otherwise agreed in writing. 

1. Retailer Eligibility and Brand Alignment 

  • To qualify for a wholesale account, retailers must operate at least one brick-and-mortar retail location. We partner with stores that carry complementary brands and reflect values aligned with our own, including quality, customer experience, and brand integrity.  

  • We reserve the right to review and evaluate all wholesale applications and may approve or deny accounts at our sole discretion.  

  • Proof of physical storefront and merchandising may be requested as part of the approval process. 

2. Order Minimums 

  • Opening Order Minimum: $700 

  • Reorder Minimum: $250 

3. Pricing & Payment 

  • All prices are in USD and are subject to change without notice. 
  • Accepted payment methods: Credit Card, Paypal, Venmo

  • Orders must be prepaid in full. 

4. Shipping & Delivery 

  • Retailer is responsible for all shipping costs under $700  

  • Orders ship within 1-2 business days of payment receipt (unless an item is marked as preorder). 

5. Returns, Damages & Claims 

  • Wholesale orders are final sale. 

  • Damages or defects must be reported within 7 days of delivery with accompanying photos. 

  • Claims must be submitted in writing with accompanying photos to info@mahjongstudios.com.  Approved claims will be resolved via replacement or credit. 

6. Minimum Advertised Price (MAP) & MSRP Policy 

To protect the Mahjong Studios brand, maintain fair competition, and preserve product value, all authorized retailers (“Retailers”) must comply with the following: 

6.1 MSRP – Manufacturer’s Suggested Retail Price 

  • The MSRP is the official price Mahjong Studios sets for all products. 

  • All public advertising of Mahjong Studios products must display Mahjong Studios MSRP unless Mahjong Studios has expressly authorized a discount. 

  • This applies to all forms of advertising, including websites, social media, digital ads, email marketing, and print materials.  


6.3 Online Sales Restrictions 

  • Online orders may not be advertised or sold at discounted prices below MSRP unless explicitly approved in writing by Mahjong Studios for a specific event or campaign. 

  • This applies to: Website listingsSocial media advertising or posts, Email campaigns, digital coupon codes, or sitewide promotions 

  • Private discounts (e.g., in-store, over the phone, or individual quotes) may be offered, but the advertised price online must always reflect MSRP unless Mahjong Studios authorizes a temporary exception. 

6.4 Enforcement 

  • Violations will result in: Termination of wholesale account for non-compliance. 


    7. Use of Brand Assets 

    • Mahjong Studios grants Retailer the right to use approved product images and descriptions for marketing purposes. 

    • Modifying branding, logos, or product packaging is not permitted. 

    • Sharing lifestyle photos, website photos, IG, Tiktok photos, etc are only permitted when Mahjong Studios is tagged on the post. 

       

    8. Order Cancellations & Changes 

    • Orders may only be changed or canceled if they have not yet shipped and/or within 48 hours of order submission—whichever comes first. 

    • Changes after this period may not be guaranteed. 

    • Mahjong Studios reserves the right to impose order limitations on certain items at any time due to high demand and limited availability. These limitations may include maximum unit quantities per order, per account or per location. 

    9. Right to Refuse or Revoke Wholesale Access

    • Mahjong Studios reserves the right, at its sole discretion, to approve, decline, or revoke wholesale access at any time and for any reason, including but not limited to policy violations, brand misrepresentation, or failure to meet minimum requirements. 

    10. Governing Law 

    • This Agreement shall be governed by and interpreted under the laws of the State of Texas. 

    11. Acceptance 

    • By placing a wholesale order, the Retailer agrees to abide by these terms and conditions. 

    • Mahjong Studios reserves the right to modify these terms and conditions at any time. Continued partnership implies acceptance of the most current terms. 

    For questions, email: info@MahjongStudios.com